Shipping Policy
Domestic Orders:
- All orders are processed within 2–4 working days.
- Once shipped, deliveries typically take 3–7 business days, depending on your location.
- You will receive a tracking link as soon as your order is dispatched.
- We strive to ensure timely delivery, however delays may occur due to unforeseen circumstances.
Returns & Refunds
At 1029 Collective, we do not offer returns, exchanges, or refunds once the order has been delivered.
However, in the rare case that you receive a damaged or broken product, we’ve got you covered: Please record an unboxing video clearly showing the condition of the product at the time of opening.
Share the video with us within 24 hours of delivery at: support@1029collective.com or collective1029@gmail.com. Our team will review your request and respond within 24 hours. You can also reach out to us on WhatsApp: 09220441029 for quicker assistance.
Please note: Claims without an unboxing video will not be accepted.
Products must be unused and in original condition for us to process any resolution.
International Orders:
We proudly offer shipping services to over 200 countries worldwide, and we are committed to ensuring the safe and timely delivery of your products. We have partnered exclusively with reputable and dependable national and international courier companies like DHL, FedEx, DTDC, Delhivery, Bluedart, XpressBees etc. to guarantee your satisfaction.
International shipping charges are a standard of 3000/- INR
Free Shipping Worldwide on orders above Rs.10,000.
International orders may be subject to import duties and taxes, which are levied once the shipment reaches your destination country. These charges are determined by your local customs authority and must be paid by the recipient. 1029 Collective does not take responsibility for these additional charges.